FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

Knakrd Apparel
Last updated: 19 September 2026

HOW DO I PLACE AN ORDER?

Once you’ve added your items to the cart, click “Checkout” and follow the prompts to complete your purchase.
You will receive an order confirmation email once your order has been successfully placed.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

  • Credit cards
  • Debit cards
  • PayPal
  • Afterpay
  • Bank transfer (via PayPal)

All payments are processed securely.

HOW SAFE IS MY PERSONAL INFORMATION?

Your privacy and security are important to us.

Our website uses Secure Sockets Layer (SSL) encryption to protect all personal and payment information during checkout.

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

HOW DOES SHIPPING WORK?

Once your order is placed, your items are carefully packaged and dispatched using a trusted carrier. Orders placed before 2pm (Sydney time) on a business day are packed and shipped the same day, and every order is dispatched within 1–2 business days.

  • Tracking details are provided once your order ships
  • You can monitor delivery progress using your tracking number

We currently ship within Australia only. Standard delivery usually takes 2–7 business days after dispatch. Standard shipping is A$11.99, express is A$14.99, and standard shipping is free on orders over A$120. Delays can occasionally occur, so please allow a little extra time during busy periods.

For full shipping details, please visit our Shipping Policy page.

WHAT IF I NEED TO RETURN AN ITEM?

No problem. You have 30 days from delivery to request a change-of-mind return, and return shipping is free for approved returns.

Contact us at hello@knakrd.com.au and our team will guide you through the return process.

Please ensure your return meets the conditions outlined in our Returns & Refunds Policy.

CAN I CANCEL AN ORDER?

Yes, cancellations are possible within 24 hours of placing your order.

To request a cancellation:

  • Email us within 24 hours of purchase
  • Include your order number and reason for cancellation

If approved, refunds are processed within 24–48 business hours.
Please note that refund timing may vary depending on your bank or payment provider.

Orders that have already been processed or shipped cannot be cancelled.

STILL NEED HELP?

If you have any other questions or need assistance, contact us at:

Email: hello@knakrd.com.au
Location: Australia

We’re here to help.